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I can't log in.

I have forgotten my password. How can I change it?


I forgot which e-mail address I am registered with at M-Login. What should I do?


I have used Meine SWM before, but I can't log in with my data. Why?


I can't log in because I don't receive the e-mail to reset my password. Why?


My M-Login account has been suspended.

How can I unblock my M-Login account?


I can't log in to Meine SWM or enter / view my data.

I have used Meine SWM before, but I can't log in with my data. Why?


I can't log in because I don't receive the e-mail to reset my password. Why?


I forgot which e-mail address I am registered with at M-Login. What should I do?


Why can't I access Meine SWM via the M-Login?


I can't link Meine SWM to my contract because a link already exists. Why?


I have questions about the verification of my driver's license.

Why doesn't the verification of my driver's license work?

Possibility 1: Your Internet browser that you are using to access the IDnow verification website is not supported in combination with the device you are using.

The following list informs which devices work (+) in combination with which internet browsers for a successful driver's license verification and which do not (-). Your combination does not work? Then it is best to try with another device or Internet browser.

1. Apple smartphones

+ Safari (with version 11 or newer)
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Samsung Internet

2. Android smartphones

+ Google Chrome (with version 56 or newer)
+ Mozilla Firefox (with version 50 or newer)
+ Samsung Internet (unrestricted)
- Safari
- Microsoft Edge

3. Windows desktop

+ Google Chrome (with version 56 or newer)
+ Mozilla Firefox (with version 50 or later)
+ Microsoft Edge (with version 17 or later)
- Safari
- Samsung Internet

4. Linux desktop

+ Google Chrome (with version 56 or newer)
- Safari
- Mozilla Firefox
- Microsoft Edge
- Samsung Internet

5. MAC Desktop

+ Google Chrome (unrestricted)
+ Safari (with version 11 or newer)
- Mozilla Firefox
- Microsoft Edge
- Samsung Internet

If your Internet browser and device are working, the problem must be somewhere else (see possibilities 2-5).


Possibility 2: Your driver's license is not in the required state.
I.e. ...

... the photo on your driver's license is not recognizable and the driver's license data (e.g. expiration of driver's license validity, driver's license class/s, date of driver's license, etc.) is not legible. Remove protective covers, dirt or similar from your document and perform the check again.

... Your driver's license is damaged. Try to check your driver's license again. If the process fails a second time, we recommend that you apply for a new driver's license document at your local office.


Possibility 3: Driving licenses from certain countries are not accepted by IDnow.

In order for your driver's license to be verified, it must have been issued in the European Union (EU, except Lithuania), the European Economic Area (EEA, except Lithuania) or the United States (USA).

Possibility 4: The photos you took during the verfication (shots of the driver's license or selfie of the license holder) do not meet IDnow's quality requirements.

It is best to use a smartphone, as these usually have better cameras than laptops, for example. Also make sure beforehand that 

  • you are in a bright place,
  • your face is not covered (do not wear glasses, hat or similar),
  • your driver's license data are legible and your driver's license picture is recognizable,
  • you are alone in the photo,
  • you are not taking pictures against the light

and keep your smartphone steady. You can also ask another person to help you take the pictures.

Also, pay close attention to the instructions on your screen.

If you have any questions about the driver's license test process, find out more here: How does the verification of my driver's license work?


Possibility 5: The person on the driver's license is not the same as the person on the selfie.

Make sure that you are using the correct driver's license document and that you are alone when taking the selfie.


In individual cases, it may be that the listed options do not solve your problem. In this case, please contact the respective service partner whose service you would like to use, e.g. Münchner Verkehrsgesellschaft mbH (MVG), the operator of the app MVGO.


What do I need to pay attention to before starting the verification of my driver's license?


What if I lost my driver's license or my license expired after I verified it?


How does the verification of my driver's license work?


Which driver's licenses can be verified?


In which case will my driver's license be verified and the driver's license data be stored in the M-Login account?


Who performs the verification of my driver's license?


I have questions about my data and it's security.

What data do I have to provide to use the M-Login?


How can I edit my data in the M-Login account?


In which case do I store my driver's license data in my M-Login account?


Is my data secure with M-Login? How is my data protected?


What data do the services receive from me and what are they allowed to do with it?


Am I tracked as a user? Does the M-Login use cookies?


I have questions about the registration process.

How can I register for the M-Login?


What data do I have to provide to use the M-Login?


I can't store SEPA direct debit.

What can I do if entering my SEPA direct debit (IBAN) does not work?


A partner app tells me that I have been blocked for payments. What can I do?


I can't store my credit card.

What can I do if entering my credit card data does not work?


I want to enter a new credit card and suddenly I am redirected to a page of my bank. Why?


I have questions about the means of payment.

What advantages do I have by storing my payment data in the M-Login?


Where can I enter my payment details?


Which means of payment can be stored in the M-Login?


Who is the Novalnet AG?


Why do I need to reconfirm my SEPA direct debit mandate?


Why is my SEPA mandate not accepted, even though I was able to pay via it before?


How can I renew my SEPA direct debit mandate?


A partner app tells me that I have been blocked for payments. What can I do?


What can I do if entering my SEPA direct debit (IBAN) does not work?


Why do I manage my payment data sometimes in the services sometimes in the M-Login account?


What can I do if entering my credit card data does not work?


I want to enter a new credit card and suddenly I am redirected to a page of my bank. Why?


I do not know how to edit my data.

How can I edit my data in the M-Login account?


How can I manage the sharing of my data?


I no longer want to use my M-Login account or a service.

How can I delete my M-Login account?


Why can't I delete my M-Login account?


How can I delete services and what happens to my data?


Why can't I delete a service?