Accessibility Statement

Stadtwerke München endeavors to make it's websites and mobile applications barrier-free in accordance with the Bavarian E-Government Ordinance (BayEGovV).

This accessibility statement applies to the M-Login website (


State of compliance with the requirements

This website and it's mobile application are only partially accessible. The requirements of BITV and BayBITV are currently only partially met.


Non-Accessible Content

  • Video at
  • Help center ( not fully accessible. However, customer support is available as a barrier-free alternative.
  • Inactive (disabled) buttonsInactive send buttons are used for login and registration. This does not represent a violation of EN 301549 or BITV and therefore no change was made for design reasons.


Creation of this accessibility statement

This statement was created on March 28, 2022.

Audit methodology: third-party assessment (mindscreen GmbH)

Conformance Goal: EN 301549 - Web, WCAG 2.1 AA


Feedback and contact details

You can inform us of any shortcomings with regard to compliance with the accessibility requirements at

Information about content that is excluded from the application of the policy can be obtained from


Enforcement Procedures

As part of an enforcement procedure, you have the option of submitting an online application to the enforcement body to have compliance with the accessibility requirements checked.


Contact details of the enforcement body

Landesamt für Digitalisierung, Breitband und Vermessung
IT-Dienstleistungszentrum des Freistaats Bayern
Durchsetzungs- und Überwachungsstelle für barrierefreie Informationstechnik
St.-Martin-Straße 47
81541 München

E-Mail address: