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I have questions about logging in and out.

I have forgotten my password. How can I change it?


I forgot which e-mail address I am registered with at M-Login. What should I do?


I have used Meine SWM before, but I can't log in with my data. Why?


I can't log in because I don't receive the e-mail to reset my password. Why?


Why am I still logged in to M-Login after I logged out of an application?


My M-Login account has been suspended.

How can I unblock my M-Login account?


I can't log in to Meine SWM or enter / view my data.

I have used Meine SWM before, but I can't log in with my data. Why?


I can't log in because I don't receive the e-mail to reset my password. Why?


I forgot which e-mail address I am registered with at M-Login. What should I do?


Why can't I access Meine SWM via the M-Login?


I can't link Meine SWM to my contract because a link already exists. Why?


I have questions about the verification of my driver's license.

Why doesn't the verification of my driver's license work?


What do I need to pay attention to before starting the verification of my driver's license?


What if I lost my driver's license or my license expired after I verified it?


How does the verification of my driver's license work?

You can access the IDnow driver's license verification directly via your M-Login account, just click on Profile dataDocumentsUpload driver's license.

Step 1: Go to a bright place, but do not stand with your back to a light source. Make sure that your face is not obscured (do not wear glasses, a hat or similar), your driver's license data is legible and your driver's license picture is recognizable. Also, there should be no other people in the background. Have your driver's license ready.

Step 2: Before the verification starts, you will be asked to confirm that you have an official and valid driver's license and a working webcam, and to agree to IDnow's terms and conditions and privacy policy.

Step 3: Now the verification begins. First, you will be prompted to hold the front of your driver's license in the marked area of your camera. If the scan is successful, you will be asked to repeat the same process with the back of your driver's license.

Step 4: It's time to verify the data on your driver's license, known as the security features. To do this, you will film the front of your driver's license with the camera while slowly tilting the license in different directions (left + right, forward + back).

Step 5: Next, you will be prompted to record your face with the camera from the front first. Look to the left for the next shot and to the right for the last shot, while keeping your eyes focused on the screen. Now you've done it! Your driver's license will now be verified by IDnow, which usually happens within a few minutes. Finally, you will be redirected to your M-Login account and can view the status of the verification here.

Information about our service provider IDnow can be found here


Which driver's licenses can be verified?


In which case will my driver's license be verified and the driver's license data be stored in the M-Login account?


Who performs the verification of my driver's license?


I have questions about my data and it's security.

What data do I have to provide to use the M-Login?


How can I edit my data in the M-Login account?


In which case do I store my driver's license data in my M-Login account?


Is my data secure with M-Login? How is my data protected?


What data do the services receive from me and what are they allowed to do with it?


Am I tracked as a user? Does the M-Login use cookies?


I have questions about the registration process.

How can I register for the M-Login?


What data do I have to provide to use the M-Login?


I can't store SEPA direct debit.

What can I do if entering my SEPA direct debit (IBAN) does not work?


A partner app tells me that I have been blocked for payments. What can I do?


I can't store my credit card.

What can I do if entering my credit card data does not work?


I want to enter a new credit card and suddenly I am redirected to a page of my bank. Why?


I have questions about the means of payment.

What advantages do I have by storing my payment data in the M-Login?


Where can I enter my payment details?


Which means of payment can be stored in the M-Login?


Who is the Novalnet AG?


Why do I need to reconfirm my SEPA direct debit mandate?


Why is my SEPA mandate not accepted, even though I was able to pay via it before?


How can I renew my SEPA direct debit mandate?


A partner app tells me that I have been blocked for payments. What can I do?


What can I do if entering my SEPA direct debit (IBAN) does not work?


Why do I manage my payment data sometimes in the services sometimes in the M-Login account?


What can I do if entering my credit card data does not work?


I want to enter a new credit card and suddenly I am redirected to a page of my bank. Why?


I do not know how to edit my data.

How can I edit my data in the M-Login account?


How can I manage the sharing of my data?


I no longer want to use my M-Login account or a service.

How can I delete my M-Login account?


Why can't I delete my M-Login account?


How can I delete services and what happens to my data?


Why can't I delete a service?