Hallo! Wie können wir helfen?

If you have forgotten your password click on the link and enter the e-mail address with which you are registered at M-Login. You will then receive an e-mail with the subject "M-Login Passwort zurücksetzen / Reset M-Login password" to the specified e-mail inbox. Please also check your junk folder. Click on the link contained therein to create a new password. If you have not received an e-mail from us, you probably do not have an M-Login account at this e-mail address.

In this case, the following FAQ may also help you: I forgot which e-mail address I am registered with at M-Login. What should I do?

In this case, it is best to contact our customer service by phone at +49 800 796 06 54 and tell your contact person your problem and the possible e-mail addresses. Of course, you can also contact our customer service by e-mail at kontakt@login.muenchen.de.

It is possible that in the past you used the old login solution of Meine SWM, which no longer exists. Meine SWM has switched to the M-Login. So if you do not have an M-Login account yet, please proceed as follows: 
Click on the link https://meine.swm.de to go to Meine SWM and click on the blue M-Login button to easily register for M-Login. After entering your data in M-Login, you will be redirected back to Meine SWM. In Meine SWM, now link your account with your contract account number (Vertragskontonummer in german) and your meter number (Zählernummer in german).  Now you can use all functions such as entering your meter reading.

If this answer did not help you, please feel free to contact the customer service of Meine SWM.

If you have not received an e-mail from us in your inbox or spam folder, even though you have requested a new password, it may be that you do not have an M-Login account at this e-mail address. In this case, it is best to contact our customer service by phone at +49 800 796 06 54 or also by e-mail at kontakt@login.muenchen.de.

In two cases the M-Login account will be blocked for security reasons:

1. If you have entered an incorrect password three times in a row when logging in (the blocking will then last 60 minutes) and

2. if you have not confirmed your registration in accordance with data protection regulations and thus have not activated your account. In this case, you can send yourself a new confirmation e-mail when you log in: simply click on "Log in" at the top of this website, enter your login details and click on the appropriate link. Then go to your e-mail inbox and click on the link in the e-mail with the subject "M-Login Registrierung bestätigen / Confirm your M-Login registration" to activate your account. Please also check your junk folder.

In urgent cases, you can contact our customer service at  +49 800 796 06 54 to have your account unblocked.

It is possible that in the past you used the old login solution of Meine SWM, which no longer exists. Meine SWM has switched to the M-Login. So if you do not have an M-Login account yet, please proceed as follows: 
Click on the link https://meine.swm.de to go to Meine SWM and click on the blue M-Login button to easily register for M-Login. After entering your data in M-Login, you will be redirected back to Meine SWM. In Meine SWM, now link your account with your contract account number (Vertragskontonummer in german) and your meter number (Zählernummer in german). Now you can use all functions such as entering your meter reading.

If this answer did not help you, please feel free to contact the customer service of Meine SWM.

If you did not receive an e-mail from us in your inbox or spam folder, even though you requested a new password, it may be that you do not have an M-Login account at that e-mail address.

If your question occurred while trying to use Meine SWM, the following FAQ may also help: I have used Meine SWM before, but I cannot log in with my data. Why?

If this is not the case, it is best to contact our customer service by phone at +49 800 796 06 54 or by e-mail at kontakt@login.muenchen.de.

In this case, it is best to contact our customer service by phone at +49 800 796 06 54 and tell your contact person your problem and the possible e-mail addresses. Of course, you can also contact our customer service by e-mail at kontakt@login.muenchen.de.

The M-Login with the login.muenchen.de website and Meine SWM are separate offerings. The M-Login is a central login service. You may be familiar with "Login with Google" or "Login with Facebook". The M-Login follows the same principle, but with data protection and on a regional level. It is your access to various services of our partners, such as MVG Fahrinfo München or even Meine SWM and many more.
This means that you can log in to all these apps or web applications using one and the same login data (your M-Login access data). This also corresponds to the way you might know from various online stores or other sites: You go to their website and can log in there with your Google or Facebook account, but you cannot access the online store directly in your Google or Facebook account. Accordingly, your M login account is the place where you can centrally maintain your data. All other actions, such as entering your meter reading, take place at the service itself. In the case of Meine SWM at https://meine.swm.de. 

This can have two reasons:

1. either you have already registered with M-Login in the past using a different e-mail address and linked Meine SWM to your contract via this M-Login account, or

2. someone else (e.g. your partner) has already linked their M-Login account to your contract.

In both cases, please contact the customer service of Meine SWM.

Possibility 1: Your Internet browser that you are using to access the IDnow verification website is not supported in combination with the device you are using.

The following list informs which devices work (+) in combination with which internet browsers for a successful driver's license verification and which do not (-). Your combination does not work? Then it is best to try with another device or Internet browser.

1. Apple smartphones

+ Safari (with version 11 or newer)
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Samsung Internet

2. Android smartphones

+ Google Chrome (with version 56 or newer)
+ Mozilla Firefox (with version 50 or newer)
+ Samsung Internet (unrestricted)
- Safari
- Microsoft Edge

3. Windows desktop

+ Google Chrome (with version 56 or newer)
+ Mozilla Firefox (with version 50 or later)
+ Microsoft Edge (with version 17 or later)
- Safari
- Samsung Internet

4. Linux desktop

+ Google Chrome (with version 56 or newer)
- Safari
- Mozilla Firefox
- Microsoft Edge
- Samsung Internet

5. MAC Desktop

+ Google Chrome (unrestricted)
+ Safari (with version 11 or newer)
- Mozilla Firefox
- Microsoft Edge
- Samsung Internet

If your Internet browser and device are working, the problem must be somewhere else (see possibilities 2-5).

Possibility 2: Your driver's license is not in the required state.
I.e. ...

... the photo on your driver's license is not recognizable and the driver's license data (e.g. expiration of driver's license validity, driver's license class/s, date of driver's license, etc.) is not legible. Remove protective covers, dirt or similar from your document and perform the check again.

... Your driver's license is damaged. Try to check your driver's license again. If the process fails a second time, we recommend that you apply for a new driver's license document at your local office.

Possibility 3: Driving licenses from certain countries are not accepted by IDnow.

In order for your driver's license to be verified, it must have been issued in the European Union (EU, except Lithuania), the European Economic Area (EEA, except Lithuania) or the United States (USA).

Possibility 4: The photos you took during the verfication (shots of the driver's license or selfie of the license holder) do not meet IDnow's quality requirements.

It is best to use a smartphone, as these usually have better cameras than laptops, for example. Also make sure beforehand that 

• you are in a bright place,
• your face is not covered (do not wear glasses, hat or similar),
• your driver's license data are legible and your driver's license picture is recognizable,
• you are alone in the photo,
• you are not taking pictures against the light

and keep your smartphone steady. You can also ask another person to help you take the pictures.

Also, pay close attention to the instructions on your screen.

If you have any questions about the driver's license test process, find out more here: How does the verification of my driver's license work?

Possibility 5: The person on the driver's license is not the same as the person on the selfie.

Make sure that you are using the correct driver's license document and that you are alone when taking the selfie.

In individual cases, it may be that the listed options do not solve your problem. In this case, please contact the respective service partner whose service you would like to use, e.g. Münchner Verkehrsgesellschaft mbH (MVG), the operator of the app MVGO.

In order for your driver's license to be successfully verified, you will be asked to take photos of the driver's license and of you, the license holder, during the test. These photos should be of high quality so that our service provider IDnow can evaluate them. It is best to use a smartphone, as these usually have better cameras than laptops, for example. Also make sure beforehand that

• you are in a bright place,
• your face is not covered (do not wear sunglasses, hat or similar),
• your driver's license data is legible and your driver's license picture is recognizable,
• you are alone in the photo (e.g. no one is in the background),
• you are not taking photos against the light.

Hold your smartphone steady. You can also ask another person to help you take the pictures.

The verification still didn't work out? Find out here: Why doesn't the verification of my driver's license work?

To ensure that your data is always up to date, after you have received a new driver's license, please run the test again with the current document.

To do this, log in to your M-Login account with your access data and click on Profile data → Documents → edit . You will be redirected to IDnow via your internet browser and the verification can start again.

If you have any questions about the verification of your driver's license, you can find more answers here: How does the verification of my driver's license work?

You can access the IDnow driver's license verification directly via your M-Login account, just click on Profile data → Documents → Upload driver's license.

Step 1: Go to a bright place, but do not stand with your back to a light source. Make sure that your face is not obscured (do not wear glasses, a hat or similar), your driver's license data is legible and your driver's license picture is recognizable. Also, there should be no other people in the background. Have your driver's license ready.

Step 2: Before the verification starts, you will be asked to confirm that you have an official and valid driver's license and a working webcam, and to agree to IDnow's terms and conditions and privacy policy.

Step 3: Now the verification begins. First, you will be prompted to hold the front of your driver's license in the marked area of your camera. If the scan is successful, you will be asked to repeat the same process with the back of your driver's license.

Step 4: It's time to verify the data on your driver's license, known as the security features. To do this, you will film the front of your driver's license with the camera while slowly tilting the license in different directions (left + right, forward + back).

Step 5: Next, you will be prompted to record your face with the camera from the front first. Look to the left for the next shot and to the right for the last shot, while keeping your eyes focused on the screen. Now you've done it! Your driver's license will now be verified by IDnow, which usually happens within a few minutes. Finally, you will be redirected to your M-Login account and can view the status of the verification here.

Information about our service provider IDnow can be found here

Driver's licenses are recognized regardless of the date of issue – from the newer driver's license in credit card format to the older driver's license in paper form. However, scanning older driver's licenses is a technical challenge because the driver's licenses are very large when unfolded. Therefore, scanning the old driver's license may fail in some cases. It is best to use a smartphone, as these usually have better cameras than laptops, for example.

IDnow can only verify driver's licenses issued in the European Union (EU, except Lithuania), the European Economic Area (EEA, except Lithuania) or the United States (USA), with a few exceptions.

The MVGO app may require you to have your driver's license verified in order to use some of the services of this app. Therefore, the verification and deposit of your driver's license in the M-Login account is only necessary if you want to use a service that requires your driver's license data.

The verification is performed by our service provider IDnow Service GmbH. 

You can find out more about IDnow here.

For an M-Login account, you only need to provide your e-mail address and a password of your choice during registration. The use of the participating services may be associated with entering further data in your M-Login account such as address, mobile number, etc. These will be requested subsequently in the course of service use if you have not already provided them during registration.

In your M-Login account you can view and change all stored data at any time. To do this, you can log in directly via this website. If, for example,  you change your e-mail address, it will be updated centrally for all services you use via the M-Login.

The MVGO app may require you to have your driver's license verified in order to use some of the services of this app. Therefore, the verification and deposit of your driver's license in the M-Login account is only necessary if you want to use a service that requires your driver's license data.

Data protection is our top priority. Data security is regularly checked by experts and current security standards are continuously taken into account.

Each partner whose service is accessible via the M-Login specifies which data is required for it's use. You yourself decide whether you want to use the service and thus release your data. The service thus only receives the data relevant to it. In your M-Login account under the tab Consents & approvals and Approval for my activated services you can see which service requires which data. The transfer of your data to third parties is excluded.

We use cookies on our website. You can view which cookies are required for the website to function and set which ones we use additionally for analysis via the cookie icon in the lower left corner of our website. For more information, please see our privacy policy.

You can register here and store your data centrally in your M-Login account. Don't forget to check your e-mails and verify your registration by clicking on the link in the confirmation e-mail with the subject "M-Login Registrierung bestätigen / Confirm M-Login registration".

If you want to use one of the participating services (such as MVG Fahrinfo München, München Ticket), download the respective app or open the respective website. From there, you will be redirected to sign up with M-Login.

For an M-Login account, you only need to provide your e-mail address and a password of your choice during registration. The use of the participating services may be associated with entering further data in your M-Login account such as address, mobile number, etc. These will be requested subsequently in the course of service use if you have not already provided them during registration.

If you want to deposit the SEPA direct debit as a means of payment, we transmit your data to the payment service provider Novalnet AG, which handles the payment processing. To reduce the risk of non-payment, the payment service provider performs a credit check. If your creditworthiness is not satisfactory from the point of view of our payment service provider, this may thwart the check and thus the deposit of the SEPA direct debit as a means of payment, over which we unfortunately have no control.

Another reason for rejection may be that the information in your M-Login account under Profile data (date of birth, surname and first name, address) is not correct. Even minor discrepancies such as typing errors can lead to SEPA direct debit not being accepted as a means of payment. In this case, we recommend the following procedure: 

1. Contact Novalnet AG at payment@novalnet.de or +49 89 9230 683 29 and have your data reset.
2. Correct the information in your M-Login account under Profile data (date of birth, surname and first name, address).
3. Enter your means of payment again.

If entering the SEPA direct debit fails again despite correct data, contact our customer service at +49 800 796 06 54 or kontakt@login.muenchen.de or try another means of payment (credit card).

For more information on how we handle your data, please refer to our privacy policy.

If you have entered SEPA direct debit in your M-Login account, please contact our payment service provider Novalnet AG at payment@novalnet.de or +49 89 9230 683 29 to find out the reason for the block and to request a possible reactivation of your SEPA direct debit.

If your bank does not trigger authentication when you enter the data, the credit card cannot be accepted. This may be either because you have not yet activated the respective security procedure or because your bank refuses for other reasons. Either activate your bank's security procedure (you should find info on this on the website of the issuing bank of your credit card) and try again by entering your credit card data or contact your bank.

Since 01.01.2021, all online merchants are obliged to implement the EU Payment Services Directive. This offers customers and merchants greater security for electronic payments by credit card. For this purpose, additional authentication (security procedure) must be performed when credit cards are deposited. Details on the authentication procedure used can usually be found on the website of the issuing bank of your credit card.

Our goal is for M-Login to become a central platform for managing all your user data, your digital identity, so to speak. Managing the payment method in M-Login is another step in this direction. Above all, it saves you time. You only enter your means of payment in one place, use it for different services, and if you want to update your payment data, you do it once centrally in your M-Login account. And that then applies to all the services you use.

You can easily store and update your SEPA or credit card data in your M-Login account under the tab Means of payment.

You can deposit the SEPA direct debit and various credit cards (Visa, MasterCard or American Express) in your M-Login account.

Since February 2023, we have been working with our new payment service provider Novalnet AG. To continue paying with SEPA Direct Debit, you must reconfirm your SEPA mandate once. Your IBAN does not have to be deposited again. To continue paying by SEPA direct debit, you must reconfirm your SEPA mandate once. To do this, simply log in to your M-Login account.

In February 2023, we launched the cooperation with our new payment service provider Novalnet AG. In order to continue paying with SEPA Direct Debit, you reconfirmed your SEPA mandate once, which resulted in a credit check at the new payment service provider. In individual cases it may happen that the means of payment is rejected by Novalnet. In this case, please choose another means of payment, e.g. a credit card or contact Novalnet at payment@novalnet.de or +49 89 9230 683 29 to find out the reason for the block and to request a possible activation of your SEPA direct debit.

Since February 2023, we have been working with our new payment service provider Novalnet AG. In the course of this, all SEPA Direct Debit users will be asked to confirm their SEPA mandate once for the new payment service provider. To do so, simply log in to your M-Login account.

If you have entered SEPA direct debit in your M-Login account, please contact our payment service provider Novalnet AG at payment@novalnet.de or +49 89 9230 683 29 to find out the reason for the block and to request a possible reactivation of your SEPA direct debit.

If you want to deposit the SEPA direct debit as a means of payment, we transmit your data to the payment service provider Novalnet AG, which handles the payment processing. To reduce the risk of non-payment, the payment service provider performs a credit check. If your creditworthiness is not satisfactory from the point of view of our payment service provider, this may thwart the check and thus the deposit of the SEPA direct debit as a means of payment, over which we unfortunately have no control.

Another reason for rejection may be that the information in your M-Login account under Profile data (date of birth, surname and first name, address) is not correct. Even minor discrepancies such as typing errors can lead to SEPA direct debit not being accepted as a means of payment. In this case, we recommend the following procedure: 

1. Contact Novalnet AG at payment@novalnet.de or +49 89 9230 683 29 and have your data reset.
2. Correct the information in your M-Login account under Profile data (date of birth, surname and first name, address).
3. Enter your means of payment again.

If entering the SEPA direct debit fails again despite correct data, contact our customer service at +49 800 796 06 54 or kontakt@login.muenchen.de or try another means of payment (credit card).

For more information on how we handle your data, please refer to our privacy policy.

So far HandyParken München, MVG Fahrinfo München, MVGO and MVG Tickets 6091 have switched to the central means of payment management in M-Login. Therefore, in these cases, you manage your means of payment in M-Login. The other services have not yet switched over and have their own means of payment management.

Novalnet AG is our new payment service provider, to which we switched in February 2023. Novalnet is a full-service payment provider and is one of the leading financial services institutions for professional online payment processing in Europe, based in Germany. Unlike many payment providers, Novalnet's data is hosted in Germany. Novalnet undergoes regular audits according to the regulations of the PCI-DSS organization (PCI DSS = Payment Card Industry Data Security Standard) and offers the highest possible protection and security for your data.

If your bank does not trigger authentication when you enter the data, the credit card cannot be accepted. This may be either because you have not yet activated the respective security procedure or because your bank refuses for other reasons. Either activate your bank's security procedure (you should find info on this on the website of the issuing bank of your credit card) and try again by entering your credit card data or contact your bank.

Since 01.01.2021, all online merchants are obliged to implement the EU Payment Services Directive. This offers customers and merchants greater security for electronic payments by credit card. For this purpose, additional authentication (security procedure) must be performed when credit cards are deposited. Details on the authentication procedure used can usually be found on the website of the issuing bank of your credit card.

In your M-Login account you can view and change all stored data at any time. To do this, you can log in directly via this website. If, for example,  you change your e-mail address, it will be updated centrally for all services you use via the M-Login.

In your M-Login account, you have control over your data. You can view and change your personal data under the tab Profile data. The consents you have given to the M-Login can be viewed or withdrawn under the tab Consents & approvals (e.g. newsletters, customized offers). In addition, you can check the data released to the services in use under the tab Approval for my activated services or withdraw them by deactivating the service.

You can delete your M-Login account by logging in and clicking on Delete M-Login account. Deleting the account will also delete the links to the participating services, provided that there are no outstanding claims or services with any of the linked services. If you have any problems deleting your account, please contact our customer support at kontakt@login.muenchen.de or +49 800 796 06 54.

Deletion is only possible if there are no outstanding invoice amounts, tickets etc. with any of the linked services. If you have problems deleting your account, please contact our customer service at kontakt@login.muenchen.de or +49 800 796 06 54.

In your M-Login account under the tab Services and Deactivate, you can deactivate services that you no longer wish to use. From this point on, the service is no longer allowed to access your data and must delete any data it has already received.

If an error message appears when deactivating, it may be that there is still an open claim or purchase on the part of the app or website you used. The reason is explained in the error message. If you have any problems deleting your account, please contact our customer service at kontakt@login.muenchen.de or +49 800 796 06 54.